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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nia Mitchell

February 21, 2024

5  out of  5 rating by Nia Mitchell
"I spoke with Kay today & I’m so thankful! Kay is my mom & my go to when ever we call. She is knowledgeable & so kind & patient. Very informative & makes stressful situations a lot easier to go through!"
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Stavster Braden

January 23, 2024

5  out of  5 rating by Stavster Braden
"Been with Don and State Farm for 18 years. Everything is always handled first class. Nice to have a great insurance agent and provider when you need them."
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Chloe Sundberg

January 18, 2024

5  out of  5 rating by Chloe Sundberg
"Called this morning to go through our policy in detail to understand exactly where our premium was going and whether there were opportunities for discounts. India was extremely helpful and walked me through everything! Great customer service!"
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December 20, 2023

5  out of  5 rating by agudes7
"Extremely professional, easy to contact, and always helpful."
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Veronica Voninski

December 4, 2023

4  out of  5 rating by Veronica Voninski
"I called to check on a current account asked how I could save some money and their agents helped and very quickly and with care"
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December 3, 2023

5  out of  5 rating by LEVESQUE S.C.
"Montreal thank you so much for your help explaining everything for me to understand how everything works."
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Hannah Dixon

December 1, 2023

5  out of  5 rating by Hannah Dixon
"So helpful and transparent! Really amazing service."
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720 Vette City

December 1, 2023

5  out of  5 rating by 720 Vette City
"Great, people to work with, always on top of it!"
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Rachael Maguire

November 27, 2023

5  out of  5 rating by Rachael Maguire
"Kay was prompt and thorough. I’ve had a great experience!"
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Sean Janni

November 17, 2023

5  out of  5 rating by Sean Janni
"Kay was very helpful explains my policy and working through which coverage was right for me."
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Kirsten Geiger

November 16, 2023

5  out of  5 rating by Kirsten Geiger
"I am a 5 points native and I had the best experience working with Metreol O'Donnell and insurance coverage for my home in 5 points and auto. Highly recommend"
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Alonzo Trent

November 14, 2023

5  out of  5 rating by Alonzo Trent
"This review is specifically for Ms. Endia, she is always so responsive & truly cares about you as a customer! Was able to help me process a claim in a timely manner!"
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Kelly Hedlund

November 14, 2023

5  out of  5 rating by Kelly Hedlund
"Kay with State Farm exemplifies the kind of customer service that most only dream of!! Kay goes the extra mile to take care of details that others may pawn off to someone else as she cares about simplifying the customer experience. Kay consistently makes herself available to speak live which is unheard of in this day and age of endless “prompts”. Don is lucky to have you!!!!"
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Clarke Kappmeyer

October 31, 2023

5  out of  5 rating by Clarke Kappmeyer
"Good customer service, quick resolutions, honest relationship."
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Teddy Wood-PRINCE

October 27, 2023

5  out of  5 rating by Teddy Wood-PRINCE
"The team at Don Middleton’s office is always so professional and helpful. Great ideas and customer service! Highly recommend this office!!"
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Sarah Kluhsman

October 24, 2023

5  out of  5 rating by Sarah Kluhsman
"Always exceptional customer service at phenomenal prices."
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Kathy Murphy

October 23, 2023

5  out of  5 rating by Kathy Murphy
"Kay has been so helpful and thorough when I called with a billing concern (which was complex).. She researched the concern, resolved the concern, then graciously phoned me with the resolution. At all times she was gracious and patient. She exceeded our expectations. Thank you Kay! John and Kathy Murphy"
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Jose Lopez Reyes

October 21, 2023

5  out of  5 rating by Jose Lopez Reyes
"I just wanted to share my honest experience with Metreol here at Don Middleton State Farm. Metreol did a great job getting my family and I set up with multiple policies. I initially quoted online and got a few calls from other agents but Im glad I went with this agency. Whatever you need to do to reward this man please do so! He is a great asset to your agency. Thanks Metreol!"
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Anthony Stillitano

October 20, 2023

5  out of  5 rating by Anthony Stillitano
"Great service!"
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Andrew Koehring

October 17, 2023

5  out of  5 rating by Andrew Koehring
"I recently submitted an online request to add my partner and her vehicle to my auto policy, then we completed the process over the phone. The rate offered was almost half of what she'd been able to find elsewhere. Kay had all the information ready to go and was able to work through it quickly. All my contact with Don's office has been great as the staff is friendly and has the answers I need on coverage or how to keep all my policy info current."
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Carissa Larson

September 19, 2023

5  out of  5 rating by Carissa Larson
"I don’t know what we’d do without Don and his team! They have been there every step of the way!"
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Mac Scott

August 30, 2023

5  out of  5 rating by Mac Scott
"I hopped on the phone with Metreol O’Donnell and was set up with spectacular car insurance within the hour! It was my first time going through this process and he made it very easy for me. 5/5 stars!"
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Lane Hart

August 24, 2023

5  out of  5 rating by Lane Hart
"Justine did an amazing job and was very helpful. Thanks"
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Yahely Meza

April 12, 2023

5  out of  5 rating by Yahely Meza
"Endia has been such an amazing help and has always been quick with getting me any information I need! Don Middleton’s Agency has always been so great to me, best decision I’ve made for my insurance has been to come to Don middletons agency!"
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Matt Hicks

March 15, 2021

5  out of  5 rating by Matt Hicks
"Always had great customer service and quick responses. I have been a customer for quite a while now with only good experiences. Kay has always been very helpful when I call into their office."