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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wesley Robison

November 25, 2025

5  out of  5
rating by Wesley Robison
"Extremely helpful… from car insurance, renters insurance and even connected my business insurance with a specialist provider. While I was moving from out of state they were able transfer the account and combine discounts. My agent was very helpful in describing the costs and risks of each element of plan and how much it shifts the price point. Very thorough and diligent as they helped me find the right options, no sales or hype just great service."
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Hunter Huck

November 24, 2025

5  out of  5
rating by Hunter Huck
"Metreol was super helpful getting my auto and renters insurance set up. Answered all my questions and explained everything to me."
We responded:
"Hunter, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Don"
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Fabio Orlandini

November 19, 2025

5  out of  5
rating by Fabio Orlandini
"Great customer service at Don Middleton State Farm in Denver. The whole staff is very knowledgeable, very helpful and flexible to meet customer expectation. I just had great support from Jess and Katie the other week."
We responded:
"Fabio, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Don"
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Feliciano Gomez

November 19, 2025

5  out of  5
rating by Feliciano Gomez
"Very nice and professional, always helped me with anything I needed.."
We responded:
"Feliciano, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Don "
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Patrick Gilbert

November 14, 2025

5  out of  5
rating by Patrick Gilbert
"Metreol was a fantastic agent to work with and I was able to have better coverage at a more affordable price then my previous insurance. I'm impressed with the experience and would highly recommend to friends and family."
We responded:
"Patrick, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Don"
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Aubrey Dyer

October 28, 2025

5  out of  5
rating by Aubrey Dyer
"Kay was extremely helpful when I needed to add renters insurance to my already existing auto policy. I called just a few minutes before closing and she took the time to get everything set up. She was incredibly kind and quick with the new policy. I couldn't have been more pleased!"
We responded:
"Aubrey, thank you so much for your kind words! - Don"
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Audrey McLeod

October 21, 2025

5  out of  5
rating by Audrey McLeod
"The agents and office staff are very friendly and responsive. Thanks for all you do! Audrey"
We responded:
"Audrey, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Don"
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Lane Hart

October 9, 2025

5  out of  5
rating by Lane Hart
"Kay was amazing help. Kay was friendly and made sure everything was what I needed and sent me all the forms and Insurance card I needed to complete the New Car insurance. Thank you Kay, it was great to have an agent with your skill and professionalism."
We responded:
"Hi Lane, thank you for the great review. I’m happy that Justine provided you such an amazing experience! Thank you so much for your trust and allowing us to handle your insurance needs!"
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Ainsley Robinson

October 2, 2025

5  out of  5
rating by Ainsley Robinson
"Kay always goes above and beyond with her friendliness and support, truly appreciate it!"
We responded:
"Ainsley, thank you for the kind words! We’re lucky to have Kay’s friendly and supportive spirit on our team! - Don"
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Christopher McCollum

September 16, 2025

5  out of  5
rating by Christopher McCollum
"Just switched from Progressive due to borderline predatory rate practices. Metreol has been unbelievably responsive and helpful, and saved me a significant amount of money. Cannot recommend enough"
We responded:
"Christopher, my team and I are always thrilled to assist you with your insurance needs! - Don"
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Eric Poole

August 19, 2025

5  out of  5
rating by Eric Poole
"My wife and I have had homeowners’ and auto insurance through State Farm since 1986 when we moved to Denver. What keeps us loyal clients is the superb customer service provided by Don Middleton and his outstanding staff. Of special recognition we must acknowledge the unparalleled assistance provided by Kay Nieto. She is an absolute gem: responsive, attentive and personable. She delivers across the board time and time again, and always follows up to ensure our complete satisfaction. We appreciate her personal touch and attention to detail. This is truly a five-star business."
We responded:
"Eric, thank you so much for taking the time to leave such a detailed and positive review! Your experience with Kay is exactly what we strive for. I'm so happy to hear that she took such great care of you. We appreciate you and your business more than you know! Thank you again. - Don"
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Leyder Frómeta Menéndez

August 15, 2025

5  out of  5
rating by Leyder Frómeta Menéndez
"En el dia ayer fui atendido por una persona muy preocupada y maravillosa con sus clientes la señorita Kay Nieto, apreció mucho su trabajo y preocupación por los clientes de State Farm. Por lo cual sera recomendada por mi persona a varias amistades y familiares mios."
We responded:
"Leyder, Muchas gracias por la recomendación. Apreciamos tus amables palabras. ¡Siempre estamos aquí para ayudarte! - Don"
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Ventura Benitez

August 5, 2025

5  out of  5
rating by Ventura Benitez
"Jess is the best Rep I have talked to. She deserves a raise. DON M OFFICE"
We responded:
"Ventura, thank you so much for taking the time to leave us a five-star review! - Paxton"
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William Owen

July 31, 2025

5  out of  5
rating by William Owen
"These folks are legit. Everything gets taken care of instantly and super clearly. No hassle ever."
We responded:
"William, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Don"
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Jeff Chapman

July 18, 2025

5  out of  5
rating by Jeff Chapman
"I had gotten fed up with the ever increasing rates at Allstate albeit having never filed a claim in 7 years with them, and began shopping around. After trying some of those gimmicky sites that will “match” you with different options and getting tons of calls from less than professional insurance agents, I was contacted by Metreol O'Donnell from the Don Middleton Agency. He was the consummate professional and really put in some effort to get me real solutions and his rates were better than I previously had. Let’s be honest, I really had no attraction to State Farm, as I’m still holding a grudge from when they fired the GOAT Jake from State Farm (she’s a guy) who was wearing “khakis” and replaced him with a top 5 most annoying human on earth who spends a suspicious amount of time with patrick mahomes (the #1 most annoying person on earth), but Metreol O’Donnell was enough to overcome even all that! I literally switched because of him. If you’re in the market for insurance, don’t short yourself by not calling Metreol. You’ll either be glad you did or sorry you didn’t. I mean it."
We responded:
"Jeff, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting our agency to keep you covered! - Don"
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Corey East

July 9, 2025

5  out of  5
rating by Corey East
"Outstanding experience"
We responded:
"Corey, we appreciate your five-star feedback! - Don"
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Karen Knight

July 3, 2025

5  out of  5
rating by Karen Knight
"Kay Nieto is simply the best! I was going through a very stressful time with a leak & major water damage, in my condo from my neighbors pipes and Kay did everything to ease all the stress and anxiety regarding this situation! She is so wonderful to work with, so Lovely! Thank you Kay, Karen"
We responded:
"Karen, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Don"
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Greta Biesel

June 13, 2025

5  out of  5
rating by Greta Biesel
"Very responsive and informative. I’ve worked with both Metreol and Roman, and they’re both incredibly helpful and proactive, and have a great understanding of their work."
We responded:
"Greta, Thank you so much for your kind words! We're thrilled to hear you had a great experience with both Metreol and Roman. We truly appreciate your support! - Don"
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Steve Schmid

May 28, 2025

5  out of  5
rating by Steve Schmid
"Your team has responded immediately to any issues I have. Awesome"
We responded:
"Steve, thank you so much for your positive review! You're experience with our team is exactly what we strive for. - Don"
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Anthony Beery Bennett

March 14, 2025

1  out of  5
rating by Anthony Beery Bennett
"My car was towed 3 weeks ago using State Farm Roadside Assistance. The tow truck driver lost my keys which resulted in $1,000 in damages. Called Don Middleton State Farm, spoke to Deja who told me it would be covered "no problem". 48 hours later, I received an email stating that State Farm could not cover the cost of my lost keys when I had been paying for roadside assistance for the entire term of my agreement."
We responded:
"Hi Anthony, I’m sorry the tow company lost your keys. State Farm did pay for the towing of your car, unfortunately lost keys are not covered under your emergency roadside assistance coverage. My office did suggest to you to contact the tow company to see about reimbursement. - Don "
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Meg Brady

February 24, 2025

5  out of  5
rating by Meg Brady
"When my car was rear ended right after I got my Colorado insurance through Don Middleton, I wondered how things would play out. I can now report that I had a really great experience from my first call to them to the completion of all the work when they called to make sure everything had gone smoothly! I am so glad I went with Don Middleton for my insurance needs!"
We responded:
"Our goal will always be to leave you with a satisfying experience, Meg! Thank you for taking the time to share this! - Don"
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Moon Benz

February 4, 2025

5  out of  5
rating by Moon Benz
"My name is Brendon, I called the office today wanting to lower my insurance rate, not only did my rate lower, I also learned more about insurance and how to get better rates, I want to express how grateful I am for the help I received, Shout out to Kay!, she was very helpful, had a great attitude!, and was very charismatic, Thank you Kay!"
We responded:
"Hello, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Don"
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mariea gaither

February 3, 2025

5  out of  5
rating by mariea gaither
"They're extremely professional and very helpful in helping me get rental insurance! The price was right! I saved over half of what I was paying for my previous insurance carrier"
We responded:
"Thank you for your kind review, Mariea! We are so glad my team and I could help you and were able to make your insurance experience a smooth one. Welcoming new customers to our family is such a joy to each of us. - Don "
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Dallas Jones

January 16, 2025

5  out of  5
rating by Dallas Jones
"Kay, was excellent help. Polite and business professional. Answered all questions and attended to all my concerns and needs. Thank you so much."
We responded:
"Dallas, we appreciate you taking a moment to share such positive feedback with us. My team and I are proud to serve you each day! - Don"
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Jayson Sekiya

January 14, 2025

5  out of  5
rating by Jayson Sekiya
"I recently switched over my State Farm policy from Nevada to Colorado. I am extremely happy with the service provided by first Metreol who signed me up. Then had the pleasure with further assistance by Roman and most recent Kay. I greatly appreciate the professionalism, knowledge, great attitude and ease all three agents were able to provide. Thank you!"
We responded:
"Jayson, thank you for the 5-star review and for letting us assist you with your insurance needs! My team and I are always here. - Don "